1. What is Woolpack Hiking Gear?

At Woolpack Hiking Gear, we believe the world is meant to be explored—not observed from a distance. Born from long trails, cold mornings, and the kind of climbs that test your limits, our gear is built for those who refuse to turn back when the path gets steep.

We design equipment with one purpose: to keep you moving. No flashy gimmicks. No shortcuts. Just rugged, reliable gear shaped by real terrain and real adventurers. From mountain peaks to deep forest trails, Woolpack stands with those who chase altitude, crave wilderness, and live for the journey.

We’re not just a brand. We’re a pack.

And the wild is our home.

2. How long does shipping take?

Shipping times vary by location:

• Domestic: 2–7 business days
  
• International: 5–15 business days
  
  Shipping times are estimates and may vary due to customs or carrier delays.
  

3. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times will appear at checkout based on your region.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to follow your shipment.

5. What is your return policy?

You have 14 days from receiving your item to request a return. Products must be unused and in original packaging.

To start a return, contact us at [your email].

6. What should I do if I received a damaged or defective item?

Contact us immediately at [your email] with your order number and photos of the issue. We will repair, replace, or refund the item depending on the situation.

7. Do your products come with a warranty?

Most items include a standard manufacturer warranty covering defects in materials or workmanship.

Damage caused by misuse, accidents, or normal wear and tear is not covered.

8. Which payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other payment options shown at checkout.

9. Are your products water-resistant?

Many Woolpack products are designed to withstand the elements. Check each product description for detailed specs such as waterproof ratings, materials, and durability features.

10. How do I contact customer support?

You can reach us anytime at:

Email: [your email]

Phone: [your phone]

We aim to respond within 24–48 hours.

11. Do you restock sold-out items?

Yes—popular products are restocked regularly. You can sign up for restock notifications on the product page or follow us on social media for updates.

12. Where do you ship from?

Orders are shipped from our main warehouses located in Asia, Europe and USA. Your package may route through additional hubs depending on your region.