Shipping & Returns
At Woolpack Hiking Gear, we work with trusted fulfillment partners to ensure your gear is delivered safely and efficiently—no matter where you are in the world. This allows us to offer a wide range of high-quality outdoor products while keeping prices fair and accessible.
Processing Time
Orders are typically processed within 1–3 business days. During peak seasons or high demand, processing times may be slightly longer.
Delivery Time
Because we work with specialized fulfillment centers, delivery times may vary depending on your location:
- Standard International Shipping: 7–15 business days
- Standard Domestic Shipping: 5–12 business days
Some items may arrive earlier, and certain products may ship separately to ensure faster delivery.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Costs
Shipping costs are calculated at checkout based on your region and the weight of your order. Occasionally, we offer free shipping promotions.
Delays
Weather conditions, customs processing, and carrier delays may affect delivery times. While these factors are outside our control, we always work closely with our logistics partners to minimize disruptions.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, contact us immediately at [your email]. We will assist you in resolving the issue as quickly as possible.
Multiple Shipments
Some orders may arrive in multiple packages depending on availability and warehouse location. This does not affect your shipping cost.
Duties, Taxes & VAT
Prices in our store do not include VAT, customs duties, or import taxes.
Depending on your country’s regulations, additional charges may apply upon delivery. These fees are assessed by local customs authorities and are the responsibility of the customer.
We do not have control over these fees, and they are not included at checkout.