Returns & Exchanges

At Woolpack Hiking Gear, your satisfaction matters to us. If your order isn’t quite what you expected, we’re here to help. We offer a straightforward return and exchange process to ensure you feel confident shopping with us.

Return Window

You may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, items must be:

• Unused and in their original condition
  
• In original packaging
  
• Free from signs of wear or damage
  

Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page when applicable.

How to Start a Return

1. Contact us at [your email] with your order number and the item you wish to return.
   
2. We will provide return instructions and the return address.
   
3. Once the item is received and inspected, we will issue your refund or exchange.
   

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If the issue is our fault, we cover the cost.

Refunds

Approved refunds will be issued back to your original payment method.

Please allow 5–10 business days for processing after we receive your return.

Exchanges

If you would like to exchange an item for a different size, color, or product, let us know in your return request. We’ll help arrange an exchange as long as the desired item is in stock.

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, contact us immediately with photos of the issue. We will repair, replace, or refund the item at no extra cost.