Privacy Policy

Privacy Policy – Woolpack Hiking Gear

Last updated: 28.12.2025

At Woolpack Hiking Gear (“we”, “us”, “our”), we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website woolpack.net, place an order, or interact with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Information you provide directly

  • Name

  • Address and delivery information

  • Email address

  • Phone number

  • Payment information (processed securely by payment providers; we do not store full card details)

  • Order details and preferences

  • Messages or customer support inquiries

b. Automatically collected information

When you visit our Site, we automatically collect data such as:

  • IP address

  • Device type and browser information

  • Pages viewed and time spent on the Site

  • Cookies and tracking technologies

  • Approximate location (country-level)

c. Information from third-party services

We may receive anonymized or aggregated data from:

  • Google Analytics

  • Google Ads & Merchant Center

  • Shopify apps

  • Payment processors (e.g., PayPal, Klarna, Stripe, Shop Pay)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide shipping updates and order confirmations

  • Improve website performance and user experience

  • Detect and prevent fraud

  • Provide customer support

  • Show personalized content or ads

  • Comply with legal requirements

We do not sell your personal information to third parties.

3. Legal Basis for Processing (GDPR)

We process personal data under the following bases:

  • Contract: To process and deliver your order

  • Legitimate Interest: Fraud prevention, analytics, improvements

  • Consent: For marketing emails and cookies

  • Legal Obligation: Keeping transaction records for tax and accounting

4. Sharing Your Information

We share personal data only when necessary, such as with:

  • Shipping and logistics partners
    (for delivery of your order)

  • Payment providers
    (Shop Pay, PayPal, Klarna, credit card processors)

  • Service providers
    (Shopify, analytics tools, email marketing platforms)

  • Law enforcement
    when required by law

These partners only receive the minimum necessary information.

5. Cookies & Tracking Technologies

We use cookies for:

  • Website functionality

  • Remembering your preferences

  • Analytics and performance

  • Personalized advertising

You can manage or disable cookies in your browser settings.

6. Data Storage & Security

Your data is stored securely through Shopify’s GDPR-compliant infrastructure.

We implement:

  • Encryption

  • Secure payment gateways

  • Limited access controls

  • Regular security monitoring

No online system can guarantee 100% security, but we follow industry best practices.

7. Data Retention

We retain your data only as long as needed for:

  • Completing orders

  • Legal, accounting, and tax obligations

  • Resolving disputes

Customer accounts may be deleted upon request.

8. Your Rights (GDPR & EU/EEA Customers)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Request a copy of your data (data portability)

  • Object to certain processing activities

To exercise these rights, contact us at:

hello@woolpack.net

9. Children’s Privacy

We do not knowingly collect data from children under 16.
If we learn that such data has been collected, we will delete it immediately.

10. International Transfers

Your information may be processed outside of your country.
Shopify and our service providers use secure and GDPR-compliant transfer mechanisms such as SCCs (Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy occasionally.
The “Last updated” date at the top will reflect any changes.

12. Contact Us

For questions regarding this Privacy Policy or your data rights:

Woolpack Hiking Gear
Website: https://woolpack.net

hello@woolpack.net or use our contact form.

Labråten 74, 1614 Fredrikstad, Norway