Refund policy
Return Policy – Woolpack Hiking Gear
You have the right to withdraw from your purchase within 14 days after receiving your order, without providing a reason. To be eligible for a return, products must be unused, in original packaging, and in the same condition as when received.
Items not eligible for return:
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Used or damaged items
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Items without original packaging
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Final sale items (if marked as such)
How to make a return:
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Contact us with your order number and reason for return.
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We will provide a return address and instructions.
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You are responsible for the return shipping costs unless the product is defective or you received the wrong item.
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Once the returned item is inspected and approved, we will issue a refund to your original payment method.
Refund timeframe:
Refunds are typically processed within 5–10 business days after we receive your return.
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